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If running Xwall and ESAT on the same machine:
Double-check the path where your messages are stored. Xwall could be set up so the messages are stored in C:XWalllogshist-in. ESAT Reporter could be set up so that it is pointing to C:XWallhist-in. Miss matched directories will not work.
If running via networked machines, check:
What account do you have ESAT operating under? It is highly likely that the account ESATAgent is running under is "Local System". This means that a mapped drive (or even a UNC path) will not work as that account does not have rights to network resources. To continue running in this type configuration, you would need to: 1) Create a Domain User account (say "ESATAgentServiceAccount") 2) On the system running ESAT do the following: a. Grant "mydomainESATAgentServiceAccount" Full control to the ESAT installation folder. b. In Services, change the Log On for the ESATAgent service to the "mydomainESATAgentServiceAccount" user. You should get a statement that says something about granting this account rights to login as a service - that is needed. c. Set the XWallHistoryPath in ESATAdmin to the UNC path to the share that your X: drive had been pointing to. Something like: myxwallserverhistorysharelogsHIST-IN
3) On the XWall server: a. Verify/Add the "mydomainESATAgentServiceAccount" has "Access through the network" rights in the Local Security Policy. b. Add this user account to the share you created (what X: was mapped to...) with Read rights. c. Give this account Read rights to the HIST-IN folder structure.
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